Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, job title, and credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities or content.
Organizational Identification Information
Similar to the collection of personal identification information, information pertaining to the User’s organization may be collected in instances such as the providing of contact details, including your name, the name of your organization, and an organizational physical address, phone number, and email address. This information is used for the associating of multiple User accounts within a single organization and the activation and management of any concomitant licensing for Benchly Products. To satisfy contract performance, Benchly will collect any necessary organizational information including the items listed prior to as well as practice areas, Product usage analytics, and authorized administrator information.
Accessing Your Information
If at any time, the User wishes to access or update their personal identification information, the User may do so through the provided channels within the Site. It is the sole responsibility of the User to maintain and update all personal identification information as needed. Should the User wish to suspend an account created, the User is able to accomplish this through visiting the “My Account” interface or contacting Benchly customer support. As a User, you possess rights under particular data and privacy protection laws to request, at no charge to you:
Should the User wish to revoke access to personal identification information, the User must submit a request, in writing, to Benchly support through either the Site on the Support tab or via mail to the address listed in the Contact tab. The User should be aware that Benchly and its staff may request further verification prior to granting Users’ access to personal identification information to protect against malicious ventures.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. The non-personal identification information may include the browser name, the type of computer, and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized as well as other similar information.
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How We Use Collected Information
Benchly may collect and use User’s personal information for the following purposes: 1). To improve customer service. The information you provide helps us respond to your customer service requests and support needs. 2). To improve our Site. We may use feedback you provide to improve our Products and services. 3). To process payments. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. We utilize a compliant third-party to capture and process credit card information. We do not capture or maintain credit card information on our servers. 4). To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related Product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
How We Share Your Information
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Should your licensing activities be dependent on an obligation set forth by your organization, your information may be shared with organizationally authorized internal administrators responsible for the maintenance and preservation of strictly your organization’s licensing agreement. Benchly will, at any time, disclose personal information in the event that the following are required:
Withholding of Personal Identification Information
For the purposes of providing Users with accessibility and services to the Site, Benchly withholds personal identification information to meet all obligations for both the User and the Company. Further, compliance with all laws and regulations, fraud prevention, dispute resolution, maintenance and security of records, and agreement enforcement constitute the purposeful retention of User data and information.
Third Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on September 1, 2020.